After-Sales Guarantee
Core Technology
AI-Powered Smart Sleep Technology
Built on 43 years of mattress manufacturing expertise, our smart mattress integrates AI sensing algorithms, ergonomic airbag support, intelligent hardware, adjustable firmness, temperature comfort and smart home connectivity to deliver a healthier, more personalized sleep experience.
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AI Active Spine Support
The intelligent sensing system detects body pressure, movement and sleeping posture in real time. It actively adjusts support to help keep the spine naturally aligned throughout the night.
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Precision Silent Motor System
Powered by German OKIN silent motor technology, the mattress offers smooth lifting, stable performance and low-noise operation, creating a quiet and comfortable sleep environment.
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Independent Dual-Zone Comfort
Left and right zones can be adjusted independently, allowing couples to enjoy different firmness levels according to body weight, sleeping habits and comfort preferences.
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Smart Sleep Ecosystem
Connect with the Tuya smart ecosystem for app-based control, personalized comfort modes, remote adjustment and smart home integration.
Technology Story
From Sensing to Support, Every Detail Is Designed for Better Sleep
A traditional mattress provides the same support all night, while the human body constantly changes position. Our AI smart mattress is designed to sense pressure distribution, respond to movement and adapt support for the shoulders, waist, hips and legs.
With adjustable firmness, far-infrared warming, water-circulation cooling and heating, intelligent lifting and Tuya smart control, it becomes more than a mattress — it becomes a complete smart wellness system for modern sleep.
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AI Sensing
Real-time pressure and posture detection
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Airbag Support
Adaptive firmness and body support
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Temperature Comfort
Cooling, heating and thermal care
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Smart Home
Tuya app and ecosystem control
Integrated Smart Sleep Technologies
AI Intelligent Sensing Algorithm
Detects body pressure and sleeping posture for smarter support adjustment.
German OKIN Silent Motor
Delivers smooth lifting performance with quiet and stable operation.
12-Zone Ergonomic Airbag System
Provides targeted support for different body areas and pressure points.
Dual-Zone Firmness Adjustment
Allows independent left and right comfort settings for different users.
Far-Infrared Thermal Care
Creates gentle warmth for a relaxing and comfortable sleep environment.
Water-Circulation Cooling & Heating
Supports adjustable temperature comfort for different seasons and climates.
Tuya Smart Home Integration
Enables app control and connection with the Tuya smart home ecosystem.
Personalized Smart Comfort
Multiple comfort modes for home, hotel, wellness and premium sleep applications.
Sleep Better. Live Better. Achieve More.
We believe that after a truly good night’s sleep, people can achieve anything. Every layer, every component and every intelligent function is designed to bring scientific support, deep comfort and smart wellness into everyday life.
Explore Smart MattressesFlexible Customization
Tailor-Made Smart Mattress Solutions for Your Brand
From mattress size, smart functions and app interface to selected materials, logo and packaging, we help global partners create customized smart mattress collections that match their market, sales channel and brand positioning.
Wholesale & OEM Cooperation
With 43 years of experience in smart mattress manufacturing, we support private label branding, OEM/ODM development, function customization, appearance design, logo and packaging customization.
Starting from 30 pieces, qualified channel partners can enjoy distributor pricing. We provide complete store product solutions, product image support, technical drawings, R&D customization, global certification compliance, stable delivery and one-to-one account manager service.
We welcome global distributors, private brands, e-commerce sellers and hotel project buyers to discuss long-term cooperation.
After-Sales Support
Reliable Warranty & Customer Care
At AI Slumber X, we believe a premium smart mattress should come with dependable support. From product guidance and technical assistance to warranty service and long-term cooperation, our team is here to help you enjoy a safer, smarter and more comfortable sleep experience.
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Warranty Protection
We provide warranty support for eligible smart mattress components, helping protect your purchase and ensure long-term product confidence.
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Technical Assistance
Our support team can assist with product setup, function guidance, remote troubleshooting, app connection and basic operation questions.
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Spare Parts Support
For qualified cases, we can provide replacement parts or service solutions according to the issue, product model and warranty conditions.
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B2B Partner Service
For distributors, private brands, hotels and project buyers, we offer dedicated support for bulk orders, OEM/ODM projects and long-term cooperation.
Warranty Coverage
What Our After-Sales Support Covers
Warranty coverage may vary depending on product model, order type, region and purchase agreement. The following items are commonly supported for eligible products under normal use conditions.
Smart Control System
Support for smart control issues related to remote control, Tuya app operation, smart function response and basic system guidance.
Motorized System
Support for eligible motorized lifting systems, silent motor components and adjustment mechanisms under normal operating conditions.
Airbag & Firmness System
Assistance for adjustable firmness, dual-zone comfort and air support system issues, depending on the product structure and inspection result.
Temperature Comfort System
Support for selected heating, cooling or water-circulation temperature comfort functions when included in the purchased model.
Service Process
Simple and Efficient Support Process
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Contact Our Team
Contact us with your order number, product model and a clear description of the issue.
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Provide Photos or Videos
Please provide photos, videos or screenshots to help us identify the problem more accurately.
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Technical Diagnosis
Our support team will review the case and provide troubleshooting guidance or service suggestions.
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Service Solution
According to the inspection result, we may provide replacement parts, repair guidance or other solutions.
Important Notes
Conditions Not Covered by Warranty
To ensure fair and proper service, warranty support applies to eligible product issues under normal use. The following conditions are generally not covered unless otherwise agreed in writing.
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Damage caused by improper installation, misuse, unauthorized repair or product modification.
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Damage caused by accidents, water exposure, abnormal power supply, heavy impact or improper storage.
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Normal wear and tear of fabric, comfort layers, surface materials or appearance over time.
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Issues caused by failure to follow the user manual, care instructions or recommended usage environment.
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Products without valid proof of purchase, order information or necessary inspection materials.
For Business Partners
Dedicated Support for Wholesale, OEM & Hotel Projects
For distributors, private-label brands, e-commerce sellers and hotel project buyers, we provide more than standard after-sales service. Our team supports your business with product training, technical documents, installation guidance, spare parts coordination and long-term cooperation solutions.
Product Training
Support materials for product features, smart functions, selling points and operation guidance.
Technical Documents
User manuals, product specifications, function descriptions and project support documents.
Brand Support
Assistance for OEM/ODM products, private label requirements, packaging and product image support.
Long-Term Service
One-to-one account manager service for qualified wholesale and project cooperation partners.
FAQ
Frequently Asked Questions
How do I request after-sales support?
Please contact us with your order number, product model, purchase date and a clear description of the issue. Photos or videos will help us process your case faster.
Can you support Tuya app or smart control problems?
Yes. We can provide basic guidance for Tuya app connection, smart control operation and remote troubleshooting for compatible models.
Do you provide support for wholesale and OEM orders?
Yes. For qualified wholesale, OEM/ODM and project customers, we offer dedicated support including documents, spare parts coordination, product training and long-term service communication.
What should I prepare before contacting support?
Please prepare your order information, product label or model number, issue description, photos or videos, and the environment in which the issue occurred.
Need Support? We Are Here to Help.
Contact our support team for product guidance, warranty service, technical assistance or B2B cooperation support.
Shipping Information
Global Shipping & Delivery
We provide safe and reliable shipping solutions for smart mattresses, wholesale orders, OEM/ODM projects and international customers.
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Shipping Area
We support international shipping to many countries and regions. Delivery availability may vary depending on the destination.
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Order Processing
Standard products will be arranged as soon as possible after order confirmation. Customized or OEM orders may require additional production time.
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Delivery Method
Depending on order quantity and destination, we may arrange delivery by express, air freight, sea freight or other suitable logistics methods.
Delivery Time
Delivery time depends on the product model, order quantity, customization requirements, shipping method and destination country. After your order is confirmed, our team will provide an estimated production and delivery schedule.
For wholesale, OEM/ODM and hotel project orders, please contact us before placing an order so we can recommend the most suitable shipping solution.
Important Notes
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Shipping costs may vary based on product size, weight, quantity and destination.
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Import duties, taxes, customs clearance fees or local charges may be required by the destination country.
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Please make sure your shipping address, phone number and contact information are correct before shipment.
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For large-size mattress products, please confirm delivery access, elevator size or unloading conditions in advance.
Need a Shipping Quote?
Contact us with your destination, product model and order quantity. Our team will help you find a suitable shipping solution.
Contact Us